Volvo Construction Equipment Merchandise

Privacy Policy

Privacy Policy

1. General

1.1 The purpose of this statement is to set out how we use personal information that we may obtain about you. By specifically stating that you consent to the use of your personal information (where applicable), registering as a user of any services provided by Volvo on this website and (except where your express consent is required by law) by using the Volvo website generally you agree to this use.

2. Use of your Personal Information

2.1 When you register and use the website, you will be asked to provide certain information such as your contact details and delivery address. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.

2.2 We may use information that you provide or that is obtained by us:

(a) to register you with our website and to administer our website services; (b) to fulfil our agreement with you including delivery and processing and obtaining payment; (c) to analyse and profile your shopping preferences e.g. (market, customer and product analysis) to enable us to review, develop and improve the products and services we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example automatically selecting products and services which we think will interest you from the information we have. We may keep you informed of such products and services including special offers, discounts, offers, competitions and so on by any of the following methods: email, telephone, SMS, post (including products and services of other companies and organisations) which we consider may be of interest to you. When you provide us with your information you will be given the opportunity to say if you wish to receive information of such products and services from either us or carefully chosen third parties.

3. Telephone Calls

3.1. Calls may be recorded to verify content and may be used together with your customer records for regulatory compliance, quality control and staff training, preventing or detecting criminal activity and for complaint resolution.

4. Disclosure of Your Information

4.1. We may give information about you to third parties such as:

(a) companies and organisations whose products we provide to you; (b) to other companies and organisations to administer any prize draws or competitions; (c) to our agents, staff and approved third parties to carry out services for us; (d) to anyone to whom we may transfer our business or rights and duties under our agreement with you; and (e) if we have a duty to do so or if the law allows us to do so.

4.2. In carrying out the activities specified in this section, we may transfer data to reputable companies outside the European Economic Area. We take steps to ensure that your information will be afforded the same level of protection as that required of us under applicable UK data protection legislation.

5. Security

5.1. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

6. Cookies

6.1 We employ the use of ‘cookies’ on this website. Cookies are small files that store information on your computer to enable certain aspects of this website to operate or so that this website can recognise that you have visited it before. For more information about cookies generally please visit www.allaboutcookies.org.

6.2 The website uses a type of cookie that remembers the items in your shopping basket on the website. This cookie is necessary for items added to your basket to be remembered next time you visit the website. It is a ‘persistent cookie’ which means it will remain on your computer after you close your web browser.

6.3 You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. Please consult the HELP menu of your browser to learn how to disable or delete cookies. On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting “delete cookies”. This may prevent you from taking full advantage of some features on the website.

7. General

7.1 You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee of £10. If you are concerned that any of the information we hold on you is incorrect please contact us (please see the Contact Us or Help section on the website for full contact details).

7.2 Please be aware that our site may link to other websites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked websites.

8. Frequently Asked Questions

How can I get my name removed from the Volvo Construction Equipment Great Britain Merchandise Website mailing list?

If you want to be removed from our mailing list, please send an email to merchandise.vcegb@volvo.com with the word 'remove' in the subject line and the email address that you wish to be removed within the email. Please note that it may take up to 28 days to action your request. In addition, each electronic mailing we send you will contain details of how you can un-subscribe.

How do I change any details stored on Volvo Construction Equipment Great Britain Merchandise Website?

To change any of your registered details click on ‘Sign in’ and enter your login name and password. Once logged in change any of the details shown and click ‘update my details'.

We recommend you print out a copy of these terms and conditions for future reference.